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Have you been enjoying time playing on your PlayStation and today you got a notification that your account has been banned or suspended? Maybe you aren’t even sure what you did, but you still want to play online.
So how do you fix your PSN account that has been banned or temporarily suspended?
If you have found yourself banned or suspended from the PSN you will want to try one or more of the things listed below.
- Check the terms of service to see what you violated
- Check your bank or credit card for issues
- Check your email to see what PlayStation sent you in regard to why you were banned
- Contact Sony to try and lift the ban if you have proof you didn’t do anything wrong
If you want to know more about knowing why your account was suspended and how to fix it, you will want to keep reading.
You can also check out this video below if you prefer.
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How Can You Know If Your PSN Account Has Been Banned Or Suspended?
As we all know, suspensions are temporary whereas a ban is permanent. A ban cannot be lifted until Playstation support approves its lifting. If you are someone who has gone through either a ban or suspension, then you would be notified of the same via emails or messages.
The message usually comprises the reason for the temporary suspension or ban.
If your PlayStation system or account has ever happened to come across a ban or a suspension, then in most cases you will find an error code.
This will show on your screen whenever you try to sign in to your respective PlayStation Network account. If this happens, you can search for the error code online or keep reading.
After searching online, you will be redirected to a page that will list all of the error codes for the type of ban or temporary suspension. This list will tell you what the codes mean in correspondence to your error code depicting that the code is actually related to some kind of suspension or ban.
In order to find out whether your account has been banned or has been suspended, you can follow the given steps:
- First, you should always try logging into the given account management on the given connected device. If you are able to access your account, then it means that the system has been banned. After several tries, if you are not able to log in, then it suggests that your account is subjected to a ban. It should also be noted that in some cases, both the device and the account could have been banned.
- The second step asks individuals to log in to their email account that was used to sign up for the Playstation account. Then, try searching for PSN in all of your folders. All your junk and spam folders are also included in this list of folders. Try to search for the suspension or ban notification email. That email will tell you whether it is a suspension or ban and how long the action was taken.
Usually, most if not all of the suspensions and bans are accompanied by some sort of notification email. These basically state:
- Whether the individual has been temporarily suspended or has been banned permanently. If it is a temporary suspension, then the period of suspension will also be mentioned there.
- Why the given ban or suspension has been applied?
- The date of implementation of that particular suspension or ban.
If you are facing such problems of a ban or suspension and have not been notified about it by the system via email, then you should try to contact Playstation’s customer support. You can Google the appropriate contact number and follow the instructions that will later be passed on to you.
How Can You Get Yourself Unbanned From The PlayStation Network?
If you are someone who has felt the crushing weight of the ban or temporary suspension, then don’t be upset. We will give some points below that can possibly help you get unbanned. They are:
Always try to identify the error message
If you are unable to connect to your PSN, then an error message should be provided to you. By checking the code, you will get an idea of what it really means. For checking, first, note down the given error code and then check it by referring to this list:
- 8002A227: This code means that your account cannot be used to sign to the PlayStation Network.
- 8002A231: This signifies that the particular PlayStation Network Account had been temporarily suspended.
- 80710016: In order to decode it, you have to know about the various WS-37397 error codes which are:
- WS-37337-3: It suggests that your PSN account has been suspended temporarily.
- WS-37368-7: It tells that the given PSN account has been banned.
- WS-37338-4: It suggests that your PS4 console has been permanently banned from the PlayStation Network.
- WS-37397-9: It signifies a connection error.
What Should You Do If You Find Your PSN Account Suspended Or Banned?
If you have found a code that relates to a ban or suspension, then you could do the following things:
- The first thing that you will want to do is go to the PlayStation website. From there, check out the PlayStation Network Terms of Service or community code of conduct that you might have broken.
- You can also check your bank or credit card
- If in any case, you have asked your bank to stop all forms of payments and at the same time, also find your account temporarily suspended or banned, then it may just be a ban for not having your account paid for since you placed a stop on your payment method. This can also happen sometimes when you change credit cards or get a new one as well.
- You can also try to sign in on a different PlayStation. If you can sign in, then you know it is the console that is banned and not your account.
- If you are not able to sign in, then the issue of the ban or PSN suspension is with the account and you can just create another account.
What Can Be Done If Your PSN Account Is Permanently Banned?
If you ever find yourself being permanently banned, then it is likely that you are out of luck. Permanent bans are mostly implemented due to cases dealing with several offenses (especially after getting many different warnings) or in the most severe cases.
If you are 100% sure that the ban has been made erroneously, then for this, you can definitely call the PlayStation safety team for help and submit an appeal.
Also, the most effective advice would be to be patient. Try to have as much grace as you can with your representative. We understand that this might seem pretty frustrating but trust us, it is easier to catch flies with honey.
Try to be polite and persistent. Hopefully, you finally get away with this whole ban thing and your ban or suspension appeal gets resolved soon.
Never stop contacting your PlayStation support. They are the only ones who would be able to help you from every perspective. If they are unable to solve it, then they can at least send out your request to a manager or something if you truly didn’t do anything wrong.
Why Is My PlayStation Account Temporarily Suspended?
One of your biggest fears about playing any online gaming system is that you are suspended from playing online. This has happened to many people when they login to play games on their PlayStation.
If you log on to play online with your PlayStation and you get a message that says that your account is temporarily suspended, you may be freaking out. What exactly does this mean, and why are you getting this message?
Your PlayStation account can be temporarily suspended for many reasons including non-payment, cursing, hacking, or cheating. If your account has been temporarily suspended, you should contact Playstation support.
No one wants their account to be suspended permanently or temporarily. Contacting PlayStation support will help you know why you received the message and what you can do to fix the issue.
Most of the time if you are facing Playstation suspensions you will know what you did to cause the suspension. If you do not know why your account was suspended, you will want to contact PlayStation to find out why your account was suspended and for how long it is suspended.
What Does Your Playstation Account Has Been Suspended Mean?
If you go to play on your PlayStation and you receive a notice that your account has been suspended, you may be freaking out wondering what it means.
There is no need to worry though as this does not mean you lose all of your content.
If your PlayStation account has been suspended, this means that your PlayStation account can no longer connect to the PlayStation Network. Such suspensions mean that your account has been blocked from using the PlayStation Network for a certain period of time.
Now that you know that your account has been suspended, and what it means, you know that you should contact PlayStation to find out what to do next. If you know you have been breaking the rules and you were suspended, the best thing to do is to wait until your suspension is over.
If you don’t believe that you did anything wrong you can contact PlayStation and try to get them to change the company’s decision. However, normally the only exception that they will make is if someone on their team made a mistake (which doesn’t happen very often).
So although you can contact the Playstation safety staff to try and get your PSN account unbanned or unsuspended it normally will be a waste of your time.
Obviously, you never want to break the rules, but sometimes when you are playing online and you get a good kill, you can get over-excited and curse. If someone reports you for cursing, you can get suspended.
Since no one wants to get suspended, it is always good to make sure that you do not break any rules including cursing.
You normally won’t get suspended immediately if you just let one-word slip, but cursing continuously will get you suspended.
Can You Appeal Your PS4 or PS5 Suspension Or Ban?
Discovering that your Playstation account or console has been suspended or banned can be extremely frustrating. You will lose your progress (in the case of an account suspension or ban) or could even lose access to playing online entirely (in the case of a console ban).
But what if you KNOW you didn’t actually do anything wrong? Can you appeal the ban or suspension with Playstation?
Although you can appeal your PSN suspension or ban that appeal is very unlikely to succeed. That is because Playstation fully investigates a case before issuing a suspension or ban.
Since Playstation support doesn’t want to be known for handing out suspensions or bans that weren’t earned they are normally quite sure that you broke the terms & conditions or code of conduct before issuing a suspension or ban.
So although you can certainly contact Playstation and appeal your suspension or ban, they will very rarely overturn them.
How Long Do You Get Banned For Swearing On The PS4/PS5?
If you have been playing online very long you know that playing games online today is nothing like it was a few years back. Originally you could say and do whatever you wanted to when you played online.
Online lobbies were a place where you could play games and say whatever you wanted to and not worry about someone’s feelings getting hurt. People would join teams and demolish other teams and trash talk the entire time.
Today though, if you get caught cursing or trash-talking someone with any slur, you can be banned by the PlayStation support team.
This is because Sony wanted their online lobbies to be family-friendly and a place where children of all ages can play without being offended.
If you get banned for swearing on the PS4 /PS5 you can be suspended for one day all the way to a permanent ban. This depends on what exactly you say, and if it is your first offense or if you have been suspended before.
It is not a bad thing though that Sony no longer allows cursing or slurs on their online gaming platform. It creates a cleaner, healthier environment for people of all ages to play games on the PlayStation Network without any complaints.
If you do happen to let a curse word slip, you may not get immediately banned, but you will definitely have a chance to get banned or to find that you will have a suspended account. If you continue to curse, you will more than likely get banned by PlayStation quickly.
How Do I Stop PSN From Taking My Money?
If you have been paying for monthly subscriptions from PlayStation and have not been using it, you probably want to know how to stop them from taking your money.
Even if you used to have a PSN account you do not want to be charged for something you are no longer using.
To stop PSN from taking your money, you will need to cancel your PSN subscription. You can do this by going to account management, service list, subscriptions, and turning off auto-renewal.
You do not want to be paying for a monthly or yearly subscription that you are no longer using. If you have never had a PSN account and you are seeing charges on your credit card, you will need to contact Sony support immediately.
Sony support or PSN support will help get your money back if you do not have an account and are being charged.
If they are unable to help you and you cannot get your money back, you can simply contact your credit card and they will issue you a refund and initiate a chargeback.
How Do I Get A Refund From PlayStation Plus?
If you have just purchased PlayStation Plus, and you do not like what you are paying for, you may be wondering if there is a way to get a refund.
You are not the only one that is wondering this as there have been many people who have not wanted to pay for PlayStation Plus and wanted a refund.
You can get a refund for PlayStation Plus if you have purchased it within the last 14 days. Even if you have been using the subscription, you have 14 days to get a full refund and cancel your subscription from PlayStation.
Not everyone who purchases PlayStation Plus wants a refund as it is a good subscription to pay for. It is actually not very common for someone to want a refund for their PlayStation Plus account.
If you do want a refund and you are within the 14-day return policy, you can easily get a refund just by contacting PlayStation. If you are past 14 days, you will need to cancel your account so you are not charged in the future, but you will not get a refund.
Conclusion
Now that you know some possible ways to fix the ban on your PSN account, you can try them to see what works. Although some things work for some people, they may not work for you, so be sure to continue to try different things until you get unbanned.
Having a console just sitting there not working does no good to you, or anyone else.
Even with the bans on the accounts and Sony doing them, you have to admit that they help keep the platform free from piracy and cursing as well as other bad items.
Even though no one likes the bans, and some are given when not deserved, Sony has good intentions to keep the PSN fun for everyone.