Skip to Content

When Is PlayStation Support Open? (What Time? Weekends?)

*This post may contain affiliate links. As an Amazon Associate we earn from qualifying purchases.


Have you ever needed to contact PlayStation support but it’s a weekend? Maybe you are wondering whether or not PlayStation support is actually open on a weekend or what time their support is open. Well, in this article we will answer that question, and give you details on what platforms support is available on. 

So, when is PlayStation’s support open?

PlayStation’s support is currently open during the following times:

  • Playstation phone support: Monday-Friday 9 am-6 pm PST
  • Playstation live chat: Monday-Saturday 6 am-10 pm PST Sunday 8 am-8 pm PST
  • Playstation social media (Twitter): Open 24/7 but can take 12-24 hours to get a response

While Playstation’s call support is not available through the weekend, live chat and social media support are. The hours of the support can also vary depending on holidays and other situations so the best option is often to simply call them and see if you can get through. 

Since the hours change depending on the time of year, holidays, and many other variables, calling Playstation is normally the easiest way to see if they are open at the time and day that you need assistance. Most of the time it is easier to chat with the support team anyway so that is the preferable route for many people. 

If you want to know more about Sony PlayStation Support, continue reading this article. 

If you love PlayStation you need to check out this amazing game room light decor. It looks just like the buttons on the PlayStation controller and the light reacts to the music that you are playing as well! You can check it out by clicking here.

OIVO PS5 Stand Suction Cooling Station with AC Adapter,PS5 Controller Charging Station for Playstation 5 Console, PS5 Cooling Fan Stand, PS5 Controller Charger Accessories, 12 Slots, Headset Holder

If you have a PlayStation console you should also have one of these stands. It makes it incredibly easy to organize your console and games as well as charge your controllers at the same time.

Plus it has a cooling fan to make sure your console doesn’t overheat when you have your weekend gaming marathons!

What Are Playstation’s Customer Service Hours?

Sony offers PlayStation customer service support over calls, social media, live chat, and also company forums. On the company forums, you can get help not only from the company’s professionals but also faster answers from other Playstation customers who have faced the same situations before you.

However, the over-the-phone service is usually rated the best and speediest way to get help for any glitches on your PlayStation. 

Playstation’s customer service hours are:

  • Playstation phone support: Monday-Friday 9 am-6 pm PST
  • Playstation live chat: Monday-Saturday 6 am-10 pm PST Sunday 8 am-8 pm PST
  • Playstation social media (Twitter): Open 24/7 but can take 12-24 hours to get a response

To give you good service, the support system operates not only through the week but also on weekends but phone support is not available on weekends. 

How To Contact Playstation’s Support

You can contact Playstation’s customer support for help through the following three methods.


PlayStation support over the phone is one of the fastest ways to get answers about your PSN account. This way, you can quickly explain your situation to Playstation and get clear steps on how to resolve your issue.

Moreover, phone calls are much easier when you have follow-up queries and doubts that can get confusing and tiring over chat or forum messages. 

The working hours for PlayStation support over the phone are from 9 am to 6 pm PST from Monday to Friday. Unfortunately, phone support is not available over the weekends.

You can contact PlayStation support at the following number:


If you are outside of the support hours or need help on the weekend, you can always resort to using the PlayStation live chat to fix your issues on a Saturday or Sunday.

Live Chat

To report any issue, PlayStation has a live chat feature available to get you quick and satisfactory responses. This is especially useful if you prefer not to talk to anyone, and are more comfortable with connecting with your service provider virtually. 

The working hours for Playstation Supports’ Live chat are from 6 AM to 10 PM PST from Monday through Saturday. The live chat also operates from 8 AM to 8 PM PST on Sundays.

Social Media

While PlayStation has accounts on many different social media platforms- from Facebook to Instagram, PlayStation Support is the most approachable on their Twitter account- @AskPlayStation.

They are friendly and resourceful while helping you with your problems- offering you directions and steps to follow. Since Twitter does not close on weekends, you have a 24/7 brand of support right at your fingertips.

When you contact Playstation via Twitter they will normally ask for your contact information so they can get back to you directly with the answer to your question.

Additionally, you can also search through the Customer Service Knowledge Center to search for a question. You can also talk with other gamers on the Playstation forums to get answers anytime.

ASTRO Gaming A50 Wireless Dolby Gaming Headset for PlayStation 4 & PC - Black/Blue (2017 Model)

What Issues Can Playstation Support Help You With? 

Sony’s PlayStation support helps you fix a wide range of problems. You can report any difficulties with hackers and bugs, report anyone bothering you, issues with updates, glitches in your gameplay data, and so much more.

They help not only with PS5 issues but also PS4, PS3, and PS Vita.

Here’s a list of the main issues that PlayStation support deals with:

Fix or replace the console or software

Support will take in any reports of hard or soft damage or glitches appearing in the system and try and resolve the problem for you. In case the problem is beyond a solution over the phone or chat, if your console is still under warranty you can get PlayStation support to replace the entire console itself or repair the console at their cost. 

Console Connection Issues

PlayStation support promises to look into any connection issues that your PS5 or PS4 might be facing, regardless of the extent of them. Whether your Playstation is unable to connect to the internet, or you’re facing login problems, PlayStation support is here for you.

They also help in heightening your online experience if you feel that it does not quite reach your standard.

Console Error Codes: 

If your gaming session is interrupted by an error code showing up on your screen, PlayStation support will help you decode it! To figure out what and why your access to any features or games is being restricted just hop onto PlayStation Support.

Simply enter the code that is displayed on your screen and find out the reason behind the error message. For instance, if the error code NW-31201-7 shows up on your screen, PlayStation Support will help you decipher it and understand that it refers to a problem with network connectivity.

Further steps on how to possibly fix the problem will also be explained

Console System Software: 

PlayStation support also serves as a gateway to receiving the best and newest updates for your system so that you can have a smooth and advanced gaming experience.

Paladone Playstation Officially Licensed Merchandise - Controller Alarm Clock

What Playstation Devices Can You Get Support For?

PlayStation support is available for the following PlayStation devices:

Playstation 5

if your new PS5 is having issues Playstation support will be happy to help. Whether your console is malfunctioning or you are having issues getting online Playstation is always ready and able to fix your issues.

PlayStation 4

You can get help for your PS4 as well as its accessories, your account, your PlayStation store transactions, and so on.

PC/Mac & Phone

The PlayStation store deals with Playstation features on your PC or phone. It controls and modifies system features and access to PlayStation Plus and other services.

PlayStation Classic

PlayStation Support is also available for PlayStation Classic and its accessories. You can report any issues with your system and hardware, or games.

PlayStation VR

The PlayStation support can be used in dealing with matters of Playstation VR and its add-ons like PS Move or PS Camera.

PlayStation 3

Help and support are not only provided for PlayStation 4 but also for the PS3 gaming console. Get help with your PS3 account security, PlayStation Plus, and more.

PlayStation Vita

Ask, and PlayStation support will deliver. Get assistance for your PS Vita along with the PS TV.

Other consoles

PlayStation support also caters to older consoles. So if you have an old PSP or a PS2 and you think it’s way beyond its time to be fixed, you’re wrong. Playstation support can still help you with these consoles but the support provided is often not as much as that on the newer consoles. 

PS4 Controller Charger Dock Station, OIVO Playstation 4 PS4 Controller Charging Dock Station Upgraded 1.8-Hours Charging Chip, Charging Dock Station Replacement for PS4 Dualshock 4 Controller Charger

What Is The Sony Playstation Brand?

The Sony PlayStation brand is known worldwide as a phenomenal brand. It is heavily invested in the gaming and entertainment industries.

The PlayStation is mainly a video game brand that manufactures video game consoles, controllers, media centers, and phones. This brand is popularly known and even people who aren’t interested in gaming would have heard the term “Playstation 5” or “PS4” being thrown about. 

The PlayStation is powered by Sony Interactive Entertainment, an extension of Sony.

The PlayStation is quick with its technology and has made quick jumps to some brilliant inventions that have made amazing contributions to the gaming industry.

For instance, apart from 5 models of stationary gaming consoles, Sony came up with the PlayStation Network, which harbors a digital market for buying and downloading games, called the PlayStation Store. Sony also released PlayStation Plus which was an online service based on a subscription.

Sony also released Playstation mobile which enabled you to access PlayStation services on your mobile devices. PlayStation also has a division of magazines.

The PlayStation is thriving over Xbox and Nintendo’s sales, coming off as the most successful gaming brand to date.

As you can probably deduce from this, PlayStation is a huge branch of gaming. This should give you an idea of the scale of support at which Sony should operate to back up its many popular products and devices.

Apart from its top-notch services as a manufacturer of the world’s best console, the PS5, Sony also has a reputation for solid tech support to help you with any problems that you might face while handling your PlayStation device. 

Sony provides support mainly online through an efficient and friendly online chat and a Twitter account that is regularly active and fast in responding to your console concerns with working solutions. Apart from this, Sony also offers great help over the phone.

You can simply call up the PlayStation support center and discuss any issues with their staff and receive fool-proof advice and answers. 

With PlayStation support, you can often solve all your PlayStation troubles without even lifting a finger.

Playstation 5 Disc Version PS5 Console - Includes Charging Dock - 4K-TV Gaming, 16GB GDDR6 RAM, 8K Output, WiFi 6. Ultra-High Speed 825GB SSD (Renewed)


PlayStation support is as efficient of a network as its Playstation devices and consoles. If you have any problem that needs to be fixed, don’t hesitate to approach PlayStation support and receive the solutions that you need to evolve into a better gamer!